FAQs

We offer both UK and international delivery worldwide. Pricing is available on request and is determined by the total weight and dimensions of the consignment(s). In addition, we provide comprehensive software support via internet, email, and telephone for all systems, both within the UK and overseas.

We support clients across the UK, Europe, and Asia, so providing assistance for your business is never an issue. In fact, over 97% of our client base is located outside our core territories of London, Birmingham, Manchester, Scotland, and Northern Ireland.

When you purchase a fully cloud-based system or software application from us, all configurations can be completed through our cloud back-office platform, eliminating the need for on-site engineer visits. This approach significantly reduces labour charges, callouts, and additional costs often incurred with third-party providers.

In addition, our hardware is built to be highly reliable, ensuring long-term performance and peace of mind.

We accept hardware returns on faulty equipment only. Unless otherwise agreed, the client is responsible for returning the equipment via courier to our premises. All items must be securely packaged with sufficient protective materials to prevent damage in transit. Please note that we cannot accept responsibility for damage caused by inadequate packaging.

Upon receipt, our technical engineers will evaluate the hardware and carry out the necessary repairs. If the fault is found to be the result of accidental damage, misuse, or liquid exposure, additional repair charges will apply.

If hardware is returned as unwanted or due to a change of mind, a 30% re-stocking fee will be applied to new equipment only. Please note that bespoke self-service kiosk tills and other customised items are non-returnable, and we do not operate a “change of mind” policy for such products.

All initial programming work, staff training, cloud hosting, and software licence fees are strictly non-refundable.

Depending on the hardware and software platform you select, we strongly recommend having an internet connection at your premises. The majority of our EPOS till systems utilise cloud server technology and therefore require internet access. While some systems can operate on a local area network without internet, in almost all cases (approximately 99% of our installations) back-office software is required, making an internet connection essential.

Additionally, please note that if you are using an integrated debit/credit card terminal, a constant internet connection is mandatory in order to process transactions.

With an active internet connection, you will benefit from enhanced remote support provided by our technical team via internet, telephone, and email. Remote support is one of the most efficient and effective services we offer, enabling our engineers to carry out configuration changes directly from our head office. This allows store owners and management teams to keep operations running smoothly without unnecessary disruption.

Yes, we can configure currencies and tax bands to suit the requirements of any country. Please specify your tax and currency preferences prior to purchase so that we can test the setup at our office and confirm functionality by email.

We support all major currencies, including GBP (£), USD ($), and EUR (€). Our international client base spans many regions, with customers in Cyprus, Greece, France, Germany, Ireland, Spain, Italy, Gibraltar, and numerous other countries worldwide.

You can reach us by telephone on 01392 275324, extension 1 for sales or by email at sales@southwestsystemsuk.com.

Items are rarely out of stock, and in most cases our products are available immediately. On the rare occasion that an item is unavailable, it is typically restocked within just a few days.

We also offer the option to place a small deposit, allowing us to begin work on your system right away.

We are committed to offering exceptional value and will price match and beat competitor quotations, provided they are like for like. This applies to both hardware and cloud monthly hosting and support fees.

Please note that while we may not always appear to be the cheapest option upfront, our hardware is built to a far higher standard of quality and reliability. Many of our systems continue performing seamlessly for 10 to 15 years, delivering outstanding long term value compared to lower grade alternatives. This is what ultimately saves your business significant money over the lifetime of the equipment.

In addition, it is our valued service and support that ensures your business operates smoothly on a day to day basis. We not only provide robust, branded hardware, but also add significant value through personalised one to one service, giving you the confidence and reliability your business needs to thrive

We deliver throughout the world internationally using reliable, reputable couriers such as Parcelforce

We will price match on like-for-like quotes. A competitor quote is required and this must be emailed over to us. info@southwestsystemsuk.com

You must contact us immediately within 24 hours. If you have passed this deadline and have not contacted us then there will be a chargeable re-stocking fee of 30% on all hardware. Also all software licenses purchased and cloud hosting and support fees you have purchased are non-refundable. As mentioned previously, self service kiosk till systems are non-refundable as these are bespoke items built to order.

We will price match or beat all competitor pricing. Please get in touch with us on info@southwestsystemsuk.com

Payment can be made by BACS or by credit / debit card over the phone. Bank details will be provided as per quotation or invoice. Please contact us to make a purchase either by email or phone. Email: info@southwestsystemsuk.com or call 01392 275324, extension 1 for sales.

Standard delivery is next day delivery by courier, Monday to Friday 9am-5pm. However, in certain circumstances we can offer Saturday before 12 midday delivery but additional costs will apply. This is also subject to availability with staff depending on the complexity of the hardware issue and how long the issue will take to resolve.

So our mobile tablet ordering software is only supported on Android mobile tablets. Please get in touch with sales or support at info@southwestsystemsuk.com to obtain a quotation and also receive the latest recommended hardware specs. Our software and recommended tablet hardware specifications change every 3-6 months so please get in touch before purchase

Please get in touch at info@southwestsystemsuk.com or call us on 01392 275324, extension 1 for sales for recommended, up-to-date Android mobile tablet hardware. 

Yes we do. We like to give all our clients the option of delivery and on-site staff training. For clients who are looking to reduce their costs we can courier all hardware to your premises directly 100% configured ready to use out of the box. Remote training is included at no extra cost. Howvev,er If you still require an engineer to callout to do staff training physically at your premises then then we can also offer this as well for a small additional cost.

We offer personalised technical support by internet, telephone and email. This includes during office hours support 9am-5pm as well as emergency out of hours software support Monday-Sunday morning until to late in the evening. Depending on the systems and software some systems have complimentary out of hours software support whilst others have a chargeable monthly software support fee. Price on application.

Cat5 / Cat6 patch ethernet cabling can be purchased online. I would strongly recommend that all Cat5 / Cat6 Patch Ethernet cabling is purchased with factory fitted ends which are moulded for reliability. All cabling must be installed, tested and working by your electrician or handyman prior to delivery of the equipment. If our Till systems fail to network due to poor cabling or network points (which have nothing to do with our hardware and software) then there may be supplementary charges to resolve the issue. Usually this is just the case of speaking to your local electrician or handyman again to check the patch point or ethernet cable which is most likely faulty and the wires just need repinching / realigning. 

Email: info@southwestsystemsuk.com. Hardware can be returned to us by courier only if this is faulty. We do not have a "change of mind" policy, therefore there will be a re-stocking fee of 30% off the total hardware equipment price. All goods must be packed in original packaging and subject to inspection. All software licenses purchased, initial programming and setrup and all cloud hosting and support fees are non-refundable.