Cloud EPOS Till Systems & Software to 1,000’s of businesses throughout the UK & Worldwide

FAQ's 

South West Systems FAQ'S

"Do you offer UK delivery and international delivery?"

Yes we offer both UK delivery and International delivery throughout the world. Price on application. We also provide software support by broadband, telephone for the UK and internationally.

 

"I really would like to go ahead with your system but we are based far away from you"

We have customers throughout the UK and Europe so supporting your business is not a problem. If you purchase a fully cloud based system / software application with us such as our iPad till software then everything can be programmed and configured on our cloud back office software which means there is no need for on-site engineer visits, labour charges, callouts or hardware issues. If your iPad fails or becomes lost, stolen or broken all you do is take this back to the Apple Store for a replacement.  We then de-license the faulty iPad and re-license another iPad which is working and you are back up and running in 10 minutes. It is that simple!

 

"What is the returns and refund policy?"

We do except hardware returns on faulty equipment only. The customer must return the equipment by courier back to our premises unless otherwise stated. Our engineers will then evaluate the hardware fault and carry out the necessary repairs. If hardware has suffered from accidental damage, abuse or liquid damage then there be will additional charges. If hardware is unwanted then there will be a 30% re-stocking fee of NEW EQUIPMENT ONLY

If you purchase our SWS iPad software licenses with us and you decide to cancel after purchase there are NO REFUNDS on software licences. South West Systems does not have a "change of mind" policy and we do NOT OFFER REFUNDS on hosting and software support fees.

 

"Do I require the internet to work your software?"

Depending on the hardware and software platform you purchase we strongly recommend installing internet at your premises. Certain cloud based software we provide requires an internet connection and certain network criteria to be in place in order to push and pull data, however, certain EPOS Till Systems do not require internet and just a local area connection. In all cases that require back office software (which is 99% of installations we do) we strongly recommend an internet connection since you will receive additional remote support by broadband as well as by telephone and email. Remote support is one of the best forms of technical support we offer to our clients as we can make configuration changes remotely at our head office allowing you to carry on running your business whilst we make the necessary changes for you.

 

"The Tax and Currency is different to UK. Can you change this on your software to suit our country?"

Yes we can change currencies and tax bands to suit all countries. Please specify your Tax and currency requirements before purchase and we can test this at our office and confirm by email. We support all major currencies including £, $ and €.

 

"If an item is out of stock online, can I still order it over the phone?"

Yes you can contact us on 01392 275324 or email are technical sales team: info@southwestsystemsuk.com

 

"Do you price match with online-only or mail order retailers?"

We price match and in some cases beat competitor pricing. Please note it is very important to get a like-for-like quote and if possible the same hardware and software brands. All our hardware is sourced from high-end brands including Casio, Apple, Avery Berkel for reliability and the very best in software functionality

 

"Do you deliver to my country?"

We deliver throughout the world using reliable, reputable couriers such as parcelforce, DHL etc.

 

"I've found a product cheaper at another retailer but they're out of stock. Will you still price match?"

We will price match on like-for-like quotes. Competitor pdf invoices are required.

 

"Can I cancel an order online?"

You must contact us immediately within 24 hours. If you have passed this deadline and have not contacted us then there will be a chargeable re-stocking fee of 30% on the hardware / software you have purchased.

 

"I've found the product cheaper at another retailer but they charge for delivery. Will you still price match?"

We match or beat all competitor pricing, and in some circumstances will give you 10% of the difference or more.

 

"Which payment options do you accept?"

Payment can be made by BACS or by credit / debit card over the phone. Bank details will be provided. Please contact us to make a purchase either by telephone: 01392 275324 or by email: info@southwestsystemsuk.com

 

"What is standard delivery?"

Standard delivery is next day delivery by courier, however, certain high-end software Apps will need to be programmed and their corresponding store setup and may require on-site delivery and installation. Price on application.

 

"For the Apple iPad Till Software can I use my own iPads?"

Yes of course. We recommend using iPads Air 2, iPad Air, iPad mini retina, iPad mini, iPad 4, iPad 3, iPad 2. iPad 1 is not recommended as this does not support IOS7 and this has been phased out. Obviously the latest model is the best as it will have the latest operating system, software features & functionality, faster processors and app load up speed + high quality screen resolution.

 

"For Apple iPad stands can I buy these online? Do you recommend anyone?"

For iPad stands we can put you in touch directly with our iPad stand partner whereby you can deal direct for discounted pricing. Please enquire

 

"Do you deliver, install and provide on-site staff training?"

We like to give our clients the option of delivery, installation and staff training. For clients who are on a tight budget we can courier the hardware off to your premises directly and install your software remotely. Other clients desire on-site installation and staff training as obviously you will get more out of the system and back office if you are shown what reports to run and how to maintain your store. The software we provide is easy to use and we have been known to courier off full epos systems with back office, pre-programmed to customers in the UK, Europe, America, Australia etc.

 

"Do your offer after-sales technical support?"

We offer full technical support by broadband, telephone and email. This includes during office hours support 9am-5pm as well as emergency out of hours software support. Depending on the systems and software some systems have free out of hours software support whilst others have a chargeable monthly software support fee. Price on application.

 

"Your software requires Cat5 patch cabling and router setup who do I need to contact for this?"

Cat5 patch cabling can be purchased online. In most cases this is usually Cat5 Patch Ethernet cable preferably with factory fitted ends which are moulded for reliability. All cabling must be installed, tested and working by your electrician prior to us attending your premises. If our Till systems fail to network due to poor cabling or network points (which have nothing to do with our hardware and software) then there may be supplementary charges to attend your premises a 2nd time in order to complete the job. 

 

"How do I return items I've bought online?"

Email: info@southwestsystemsuk.com. Hardware can be returned to us by courier within 7 days no later. We do not have a "change of mind" policy, therefore there will be a re-stocking fee of 30% of the total equipment price. All goods must be packed in original packaging and subject to inspection.

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